Last Updated: May 15, 2024
At FarmNSkirns, we take pride in the quality of our custom 3D printed products. We want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we issue refunds and the process for requesting one.
For non-customized products from our standard catalog, we offer a 14-day return period from the date of delivery. To be eligible for a refund, your item must be:
Due to the personalized nature of custom 3D printed products, we cannot accept returns or issue refunds for custom-designed items unless:
Please note that minor variations in color, texture, or finish are inherent to the 3D printing process and do not qualify for a refund.
If you receive a product that is defective or damaged upon delivery, please contact us within 48 hours of receipt with photos of the damaged item. We will arrange for a replacement or refund at our discretion.
To initiate a refund request, please follow these steps:
For eligible returns of standard products, you are responsible for the cost of return shipping unless the product was defective or we made an error in your order. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit during return.
For defective products or orders shipped in error, we will provide a prepaid return label or arrange for pickup at our expense.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days. Rejected refund requests will be explained in detail.
Refunds will be issued to the original payment method used for the purchase:
Please note that your bank or card issuer may have additional processing times that could delay when the refund appears in your account.
Certain situations are not eligible for refunds:
You may cancel an order for standard products at any time before shipping for a full refund. Once an order has been shipped, our standard return policy applies.
For custom orders:
We offer exchanges for standard products within 14 days of delivery if you wish to receive a different size, color, or model. The item must be in its original condition and packaging.
For custom products, exchanges are only available if the product is defective or significantly different from the agreed specifications.
To request an exchange, please contact our customer service team with your order details and the product you would like to exchange for.
If you received an item as a gift, you may request a store credit for the value of the returned item. We cannot provide cash refunds for gift returns without the original purchaser's involvement.
For gift returns, please provide any available information about the purchase, such as the gift receipt or the name of the person who made the purchase.
Items purchased with a promotional discount or as part of a special offer may have different refund terms, which will be specified at the time of purchase.
If you return a product that was part of a promotion where you received a free or discounted item, the value of the free/discounted item may be deducted from your refund amount.
If you have any questions or concerns about our Refund Policy, please contact our customer service team:
FarmNSkirns
330 Wilson Pike North
Kenton, PE23 4LZ
United Kingdom
Email: info@farmnskirns.com
Phone: +44 728 124 7276
Hours: Monday-Friday 9am-6pm, Saturday 10am-4pm
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.